Frequently Asked Questions

Yes, all our products are 100% handmade by skilled artisans using high-quality materials like marble, soapstone, and pine bark.

Only paintings can be customized as per your preference. Just contact us with your idea, and we’ll create it exactly the way you want.

Ready-to-ship items are dispatched within 3–4 business days. Customized items take 20–25 business days to prepare and ship.

We are working to ship worldwide. If you’re unsure whether we deliver to your country, please contact us and we’ll confirm it for you.

Yes! We offer free shipping on every order, no minimum required.

 If your item arrives damaged, please contact us within 48 hours of delivery with photo or video proof. We’ll resolve it as quickly as possible.

Returns are accepted only on ready-to-ship products within 7 days. Customized items are not eligible for return, exchange, or cancellation.

Wipe gently with a soft, dry cloth. Avoid using water or harsh cleaners to maintain the natural beauty of the material.

Yes, the products you receive will be the same as shown. However, slight color differences may occur due to lighting, photoshoot setup, or image editing, but the design and quality remain exactly as displayed.

Yes! Once your order is shipped, you’ll receive a tracking link on your registered email or phone number.

Yes, we do! If you’re ordering a product as a gift, just let us know during checkout or contact us — we’ll wrap it beautifully and include a handwritten note if you’d like.

We accept all major debit/credit cards, UPI, net banking, and digital wallets through our secure payment gateway.